When you receive this letter, we recommend exploring home care providers, so you`re ready to choose one if your package is assigned. If you have any doubts about your past care services or how you are being treated, you should contact the Pension Commission online or call 1800 951 822. Government-funded home care packages are for seniors who need additional services to help them stay at home. However, there is no minimum age requirement. You may also be eligible if you are a younger person with a disability, dementia or other care needs that are not met by specialized services. Your financial situation also doesn`t affect your right, but you need a financial assessment to determine how much money you need to contribute to your home-pack. There are also no restrictions on citizenship or residence, but funding is not intended for visitors to Australia or those in need of temporary or short-term assistance. If you are after acute care, self-funded home care is a better option for you. If you think you need less support, the Commonwealth Home Support Program could be the answer! Australian Competition and Consumer Commission (ACCC) The ACCC has created 2 consumer guides that will help you understand your home care rights: door-to-door sellers must surrender if you ask them and not contact a house that says a non-knock sticker. You can order a free sticker.
Once you choose the service provider you want to go with and you have an agreement, you work with them to develop your care plan. A care plan is a document that meets your needs, goals and how those needs are met. It may contain an overview of the care and services you will be using, what type of care management you will use, and other details about your ongoing support at home. A form contract or a standard contract should be a balance of rights and obligations for you and the supplier. A standard form contract is “unfair” if it grants more rights to a supplier than you and is not necessary to protect the supplier. You will receive a visit from the Aged Care Assessment Team (ACAT), also known as the Aged Care Assessment Service (ACAS) in Victoria.